Thomas, Francis, Edward, and Dolores Ehlen1(“the Ehlens”) are employees of Ehlen Floor Covering, Inc. (“Ehlen Floor”). In 2002, Ehlen Floor created a 412(I) employee benefit pension plan, the Ehlen Floor Coverings Retirement Plan (“the Plan”), with the help of advisors and administrators.

IPS, a corporation specializing in pension plan design and administration for small businesses, took over as the Plan administrator at the start of 2003. As part of the commencement of IPS’s services, Edward Ehlen, in his capacity as president of Ehlen Floor, signed an Arbitration Addendum (“AA”) attached to an Administrative Services Agreement (“the Agreement”) between IPS and Ehlen Floor.

The AA called for arbitration of “any claim arising out of the rendition or lack of rendition of services under [the] [A] agreement.” The Agreement provided a list of available services that IPS could provide, such as performing annual reviews of the Plan, making amendments, and preparing annual report forms. The Agreement also stated that Ehlen Floor would indicate in Section VI of the Agreement which of the available services it desired for IPS to actually perform.

There is no Section VI in the Agreement, nor is there any testimony or evidence that plaintiffs ever viewed a Section VI of the Agreement.